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Business Process Management

Business process review and alignment is a critical step when implementing new technology systems that impact operations. It's important to correct and improve processes before automating them; otherwise all you’ve done is made a bad process run faster.

ITAG helps organizations fundamentally rethink their business models and processes in order to streamline internal operations, improve customer service, and automate routine processes.

Our Business Process Management services focus on:

Identify the as-is business rules, special conditions, and exceptions behind each process

Document the purpose, goals, and desired future state to meet business outcomes

Determine where, when, and how the process interfaces with other processes and / or other systems

Identifying bottlenecks, challenges, and areas of process improvement

Standardizing processes across the enterprise so they can be more readily understood, automated, and managed

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